Contact Information
We recognize that even the most intuitive hotel property management system can bring up questions. That’s why our best-in-class support team is committed to providing stellar service. Read on to learn about the many ways to contact us for industry-leading support.
Address:
Innsoft, Inc.
9570 SW Beaverton-Hillsdale Hwy, Beaverton, OR 97005
Sales:
(800) 950-8995 (Toll free)
(503) 643-8162
Email:
Email Sales: sales@innsoft.com
Email Tech Support: cxusa@yanoljacloudsolution.com
24 hours a day / 7 days a week
(Please allow one business day to respond.)
Fax Number:
(503) 641-6537 24 hours a day / 7 days a week
(Please allow one business day to respond.)
Tech Support:
(503) 643-8162
Hours:
Monday – Friday, 7:00AM – 4:00PM, Pacific Time
(Message service available after hours)
Emergency Tech Support*
+1 (503) 643-8162
Please follow the auto-attendant prompts to reach the emergency pager.
Monday – Friday, 4:00PM – 11:00PM, Pacific Time
Saturday – Sunday, 7:00AM – 11:00PM, Pacific Time
*Note: Emergency Telephone Tech Support is not a free service. Existing Service Contract holders will be charged a flat fee of $75.00 per incident. After-hours emergency support is not available for properties that do not have an active Service Contract.
Holidays:
Support calls made on holidays qualify as Emergency Tech Support. Existing Service Contract holders will be billed $75.00 per incident on these holidays. Holiday emergency support is not available for properties that do not have an active Service Contract.
- Memorial Day – Monday May 27, 2024
- Independence Day – Thursday July 4, 2024
- Labor Day – Monday, September 2, 2024
- Thanksgiving Holiday – November 28 & 29, 2024
- Winter Holiday – 12PM Tuesday December 24 through December 27, 2024, Returning Monday, December 30, 2024
- New Year’s Day – Wednesday January 1, 2025